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Service Process

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1. Confirmation of customer demands:

Refractory enterprises should first communicate with their customers to understand their specific demands and requirements. This may include information on material type, performance specifications, operating environments, etc. By fully understanding the demands of customers, enterprises can provide solutions that are more accurate and in line with actual demands.

2. Technical consultation and program design:

Based on customer demands, refractory enterprises provide related technical consultation and solutions. This may involve instructions on the selection of materials, specific application methods, construction techniques, usage and maintenance, etc. The technical teams of enterprises generally work closely with their customers to provide personalized technical support on a case-by-case basis.

3. Sample preparation and evaluation:

For specific refractory materials, customers may request to obtain samples for actual evaluation. Refractory enterprises may prepare samples according to the requirements of customers, and provide performance testing and evaluation reports of the samples. This contributes to the better understanding of the properties and suitability of the material by the customers.

4. Order confirmation and production/supply:

Once the product proposal and sample evaluation results have been confirmed by the customer, the order can be confirmed. Refractory enterprises may produce or supply in accordance with contractual requirements. For customized products, enterprises may plan production and ensure on-time delivery.

5. After-sales services and technical support:

Upon completion of the sales, after-sales service and technical support will be provided on an on-going basis. This includes supports on how to properly use and maintain the materials, address problems encountered during use, respond to change requests, etc. Enterprises maintain close contact with their customers, to provide the necessary advice and assistance.

 

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Henan Winna Group Industries Co., Ltd. 

Service Hotline:

Address:

Beishankou Town, Gongyi, Henan Province 

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