五耐
Position:
Homepage
/
Service support

Service support

Description:
Description:
Information

Winna Group adheres to the service concept of “Create Greater Values for Customers in a Sustainable Manner”, provides services in an overall process, round-the-clock, personalized, lean, and 7×24 manner, and creates service experience with the spirit of craftsmanship to create greater values for customers in a sustainable manner.

I. Pre-sales service support

At the pre-sales stage, we are committed to providing customers with comprehensive technical support and solutions to satisfy their specific demands. Our pre-sales service support includes the following aspects:

1. Technical consultation and responses:

We have established a team of professional technical consultants readily available to respond to technical questions and concerns from our customers. Regardless of whether it’s about refractory selection, performance evaluation or technical guidance, our team will provide our customers with accurate and detailed solutions.

2. Product presentations and case sharing:

We provide product presentations and case sharing for our customers to understand the application scenarios and effects of our refractory materials. We will showcase our product samples and success cases to assist our customers in better understanding the performance and applicability of our products.

3. Product customization and R&D support:

In case of special demands or requirements from customers, we will provide product customization and R&D support. Our technical team will collaborate with our customers to develop customized refractory materials tailored to their specific requirements.

4. Sample preparation and evaluation:

To assist our customers in understanding the performance of our products, we will provide sample preparation and evaluation services. Customers may test and evaluate the performance of the samples provided by our company, and make selections and decisions based on the test results.

II. After-sales service support

At the after-sales stage, we will continue to provide comprehensive and efficient service support to ensure customer satisfaction and smooth operation during continued use. Our after-sales service support includes the following aspects:

1. Technical support and problem solving:

We provide customers with ongoing technical support and timely solutions to problems encountered in the course of use. Our technical team maintains close contact with customers to assist in solving technical problems that may arise during use and provide solutions.

2. After-sales training and guidance:

We will provide necessary after-sales training and guidance to our customers to ensure that they can use and maintain the refractory materials in a proper manner. We provide related operation manuals and technical data to our customers, and ensure the correct application and management of our products by means of training and guidance.

3. Feedback collection and improvement:

We attach great importance to the comments and feedback from our customers so as to continuously improve the quality of our products and services. We communicate with our customers on a regular basis to understand their satisfaction and suggestions for improvement, and incorporate such feedback into our improvement programs to continually enhance customer experience and satisfaction.

4. Supply chain management and logistics support:

We manage a well-established supply chain to guarantee a stable supply of products. For large-scale projects or remote customers, we also provide logistical support, including professional services for packaging, shipment, and customs clearance, so that our customers can get the refractory materials they need on time.

Winna Group provides customers with comprehensive pre-sales and after-sales service support. Regardless of whether it is technical consultation and product demonstration at the pre-sales stage, or technical support, training and improvement at the post-sales stage, we strive to assure customer satisfaction and successful use. We adhere to the principle of “Customer Foremost” to provide the highest quality and efficient service support to our customers, and grow and succeed together with our customers.

Scan the QR code to read on your phone

Henan Winna Group Industries Co., Ltd. 

Service Hotline:

Address:

Beishankou Town, Gongyi, Henan Province 

Copyright©Henan Winna Group Industries Co., Ltd.      豫ICP备2023013320号     Powered by www.300.cn    This website already supports IPv6